How Token Metrics handles your information.

1. Scope

This Privacy Policy applies to websites, newsletters, podcasts, videos, Discord communities, premium content, support channels, checkout flows, $TMAI access checks, and other services operated by Token Metrics Media LLC and its affiliates that link to this policy.

Some pages, payment screens, wallets, social platforms, Discord, podcast platforms, app stores, exchanges, or third-party websites may have their own privacy practices. Their policies apply when you use their services.

2. Information We Collect

We collect information you provide, information created when you use the service, and information from trusted third parties that help us operate Token Metrics.

Information you provide

• Contact information, including name, email address, company, and communication preferences.
• Account and subscription information, including plan, trial, renewal, cancellation, and support status.
• Payment-related information processed by payment providers. We do not store full card numbers on our own systems.
• Support messages, survey responses, feedback, applications, and other content you send to us.
• Wallet addresses, transaction references, or token-holding evidence you submit or connect for $TMAI access, migration, eligibility, or support workflows.

Information collected automatically

• Device, browser, IP address, approximate location, referral URL, pages viewed, links clicked, and session diagnostics.
• Email and content engagement, such as opens, clicks, unsubscribes, delivery status, and preference changes.
• Discord role/access status, channel-access events, and community-support metadata where needed to deliver tier access.
• Security, fraud-prevention, uptime, error, and audit logs.

Information from third parties

We may receive information from payment processors, email/newsletter platforms, analytics providers, support tools, Discord, wallet or blockchain tooling, referral partners, public blockchains, social platforms, and infrastructure providers.

3. How We Use Information

• Deliver Daily Pulse, premium reports, alerts, podcasts, videos, Discord access, and other Token Metrics services.
• Process trials, subscriptions, renewals, cancellations, refunds, receipts, tax and accounting records, and customer-support requests.
• Verify plan eligibility, including paid subscription status, Discord roles, and $TMAI access where applicable.
• Personalize service settings such as email preferences, plan access, support routing, and content format.
• Measure performance, diagnose issues, test new features, prevent abuse, and improve reliability.
• Send service messages, security notices, legal updates, product updates, marketing communications, and preference reminders where permitted.
• Enforce our Terms of Service, protect users and Token Metrics, investigate suspicious activity, and comply with legal obligations.

4. How We Share Information

We share information only as needed to operate, protect, and improve the service, or as otherwise described in this policy.

• Service providers: hosting, analytics, email/newsletter, payment processing, fraud prevention, customer support, logging, security, automation, and operations vendors.
• Community and access platforms: Discord, wallet tooling, and related providers when needed to grant, sync, or remove access.
• Professional advisers: lawyers, auditors, accountants, insurers, and security consultants.
• Legal and safety: regulators, law enforcement, courts, or third parties when we believe disclosure is required by law or necessary to protect rights, safety, users, or the service.
• Business transfers: as part of a merger, acquisition, financing, restructuring, asset sale, or similar transaction.
• With your direction: when you connect a service, request support, participate in a promotion, or otherwise ask us to share information.

We do not sell personal information for cash. Some analytics or advertising technologies may be considered “sharing” or “targeted advertising” under certain privacy laws. See the choices section below.

5. Cookies and Analytics

We and our providers may use cookies, pixels, local storage, SDKs, tags, and similar technologies to keep the site working, remember preferences, measure traffic, understand conversions, improve content, and protect the service.

You can control cookies through your browser settings. Blocking cookies may affect checkout, login, subscriptions, preferences, or access verification.

6. Wallet and $TMAI Access

Some Token Metrics access can be based on $TMAI holdings or wallet-related evidence. If you connect or submit a wallet address, we may use that address and public blockchain data to check eligibility, prevent abuse, support migration or access workflows, and maintain audit records.

Public blockchain data is public by design and may remain visible even if you later delete an account or unsubscribe. Do not submit wallet information you do not want associated with your Token Metrics support or access request.

7. Your Choices

• Email: You can unsubscribe or change preferences using links in our emails. We may still send transactional or legal notices.
• Account and billing: You can manage subscriptions through the applicable checkout, customer portal, or support channel.
• Cookies: You can use browser settings or available consent tools to limit certain cookies.
• Access, deletion, or correction: Depending on where you live, you may request access to, correction of, deletion of, or a copy of certain personal information.
• Opt-out rights: Some jurisdictions provide rights to opt out of targeted advertising, certain sharing, or certain profiling. Contact us to exercise applicable rights.

We may need to verify your request before acting on it. We may retain information where required for security, legal, tax, accounting, fraud-prevention, dispute, or service-integrity purposes.

8. Retention and Security

We keep information for as long as reasonably needed for the purposes described in this policy, including service delivery, customer support, legal compliance, accounting, security, audits, and dispute resolution.

We use administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

9. International Users

Token Metrics is operated from the United States and may use providers in the United States and other countries. Your information may be processed in countries with privacy laws different from those where you live.

10. Children

Token Metrics is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us and we will take appropriate steps.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date and, where appropriate, provide additional notice.

12. Contact

If you have questions or requests about this Privacy Policy, contact Token Metrics at support@tokenmetrics.com.

For urgent account or subscription support, include the email address associated with your account and a short description of the request.